Support

1. Affected Products / Functions

When using the following functions in a Gmail environment, sending and receiving emails
on Ricoh machines may fail from May 30, 2022, onward.

E-mail sending (Related protocol: SMTP)

• Scan to E-mail
• Scan to Me
• Auto e-mail notification
• On-demand Email Notification
• Internet FAX (sending)

E-mail receiving (Related protocol: POP3/IMAP4)

• Internet FAX (receiving) / Mail to Print
  
  

2. Notice

Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password from May 30, 2022.
Please refer to the following support link from Google . https://support.google.com/accounts/answer/6010255?hl=en

3. Resolution

You will be able to send and receive e-mails as before by obtaining an app password for the Google account that corresponds to the Gmail address you are using and then resetting it as the password for authentication to the SMTP server and POP3/IMAP4 server.

Please follow the detailed steps below, there are two part of it.

Part 1 : Obtain an Application Password 

(1) Log in to your Google account from a PC browser and open the account management screen.

(2) If your account is not set up for 2-step verification, activate the 2-step verification process. For more information, please click on the link below.
https://support.google.com/accounts/answer/185839?hl=en&co=GENIE.Platform%3DAnd
roid
(3) In the left pane, select Security. Scroll down until you see Signing in to Google
(4) In there you will see App Passwords. Click the arrow to create a new one.

(6) For the device, select Other (Custom name).

 

(7) Provide a friend name (e.g., model name) for later identification on the screen that appears, and click the [Generate] button. Use the generated app password

(8) You will now see your App Password. Make sure to notate this password as you will not be able to see it again.

Part 2 : Configure on Ricoh Device

Set the generated app password.

(1) Settings on the e-mail sending side (e.g., scan to e-mail)

From the device operation panel (LCD): 

Settings -> System settings -> Send (Email/Folder) -> Email -> SMTP Authentication

(2) Settings on the mail receiving side (Internet FAX / Mail to Print, etc.)

From the device operation panel (LCD):
Settings -> Fax Settings -> detail

From Web Image Monitor:
Configuration -> Email -> FAX Email Account

1. Target model and end of support date

Model Name	Embedded OS	End of OS Support Date
RICOH IWB D5500	Windows 7 Ultimate for Embedded Systems	January 14, 2020
RICOH IWB D5510	Windows Embedded Standard 7	October 13, 2020

2. Notice

   Above products are properly equipped with Windows OS and provides whitelist security to offer product features. Ricoh has provided firmware updates for vulnerabilities that are considered to be at risk and to have customers to update, or technicians to update the program. However, after the end of OS support date, such firmware updates will not be provided.

   Ricoh IWBs will be protected from malware by whitelist even after the end of OS support dates. However, for customers where Ricoh products are not allowed to be used because of security reasons, please disconnect IWB product from the network or consider replacing with the latest products.

   Please note that Ricoh will continue to provide maintenance service under maintenance or support contract with customers.

1. Target model and end of support date
   Ricoh UCS products listed below are equipped with Microsoft OS. End of Microsoft OS support dates vary with each operating system.
   
   Please note that Ricoh will continue to provide maintenance service under maintenance or support contract with customers.

   Model Name	Embedded OS	End of Support Date
   RICOH Unified Communication System P3000	Windows Embedded Standard 2009s	January 8,2019
   RICOH Unified Communication System P1000	Windows Embedded Standard 7	October 13, 2020
   RICOH Unified Communication System P3500	Windows embedded Standard 7	October 13, 2020

2. Safety of RICOH UCS products
   Even after the end of OS support date, Ricoh UCS products can be used safely for the following reasons:
• As Ricoh UCS devices do not open any listen ports for external access, there is no entry point for malware
• Ricoh UCS can communicate only with the Ricoh server with mutual authentication.
• No threats were reported by third party vulnerability assessment.
• Ricoh regularly perform tests on its server using a vulnerability scanning tool and no threats have been found.
• In case a vulnerability is found in the software, Ricoh provides process to update countermeasure software via internet. However, after the end of OS support date, such OS patches will not be provided.

 

3. In the event if critical risk is found on the Windows OS
   As stated above, Ricoh determine that security risk is relatively low at this point. However, if a critical vulnerability is discovered in the future, Ricoh may suspend the use of UCS service with RICOH Unified Communication service basic terms and conditions.

1. Target model and end of support date
   Ricoh UCS products listed below are equipped with Micosoft OS. Microsoft has announced end of OS support as described in the following table.

   Model Name	Embedded OS	End of Support Date
   RICOH Unified Communication System P3500M	Windows embedded Standard 7	October 13, 2020

2. End of support on the product and related application

   With the end of OS support, Ricoh will terminate support of the following application on the same date. P3500M firmware will not be updated thereafter, including OS patches.

   • EPS for RICOH

   Please note that Ricoh will continue to provide maintenance service under maintenance or support contract with customers.